WJCT Public Media - All WJCT Alexa Radio Skills Currently Unavailable – Incident details

Experiencing partial outage

This web page shows the status of WJCT Public Media services across all television channels, radio stations, websites, digital audio streaming and apps. Upcoming maintenance and any known issues will be published here.

To report an issue or outage that is not listed below, please contact WJCT Audience Services at audienceservices@wjct.org or 904-358-6360.

All WJCT Alexa Radio Skills Currently Unavailable

Investigating
Major outage
Started about 2 months ago

Affected

Apps & Skills

Partial outage from 3:46 PM to 6:13 PM, Operational from 3:46 PM to 6:13 PM, Major outage from 6:13 PM to 12:00 AM

WJCT News 89.9 Alexa Skill

Partial outage from 3:46 PM to 6:13 PM, Major outage from 6:13 PM to 12:00 AM

Classical 24© 89.9 HD2 Alexa Skill

Operational from 3:46 PM to 6:13 PM, Major outage from 6:13 PM to 12:00 AM

Jacksonville's Jazz Radio 89.9 HD4 Alexa Skill

Operational from 3:46 PM to 6:13 PM, Major outage from 6:13 PM to 12:00 AM

Anthology 89.9 HD3 Alexa Skill

Operational from 3:46 PM to 6:13 PM, Major outage from 6:13 PM to 12:00 AM

WJCT Radio Reading Service Alexa Skill

Operational from 3:46 PM to 6:13 PM, Major outage from 6:13 PM to 12:00 AM

Updates
  • Update
    Update

    If you are experiencing issues with the Alexa Radio Skill for WJCT Public Media stations, please report it to Amazon. The more reports they receive the easier it will be for them to isolate the cause and find a solution.

    Here’s how to report it.

    Via Alexa App: Go to More > Help & Feedback > Contact Us to reach Amazon Support.

    Via Website: Use the Amazon Contact Us page.

    Via Alexa: Immediately after getting the wrong station say “Alexa, report a problem” and then explain what happened. Alexa will file the report. 

  • Update
    Update

    We are aware that all WJCT Alexa Radio Skills are currently not functioning. The following skills are affected:

    • WJCT News 89.9 Alexa Skill

    • Classical 24© 89.9 HD2 Alexa Skill

    • Anthology 89.9 HD3 Alexa Skill

    • Jacksonville's Jazz Radio 89.9 HD4 Alexa Skill

    • WJCT Radio Reading Service Alexa Skill

    We have reported the issue to Amazon and are awaiting a resolution.

    In the meantime, you can still listen to WJCT on your Alexa device using one of these alternatives:

    • Use TuneIn by voice: Say "Alexa, play WJCT News on TuneIn" (or the name of the station you'd like to hear).

    • Choose the station in the Alexa app: Open the Alexa app, search for the WJCT station you want on TuneIn, and play it directly to your Alexa device.

    • Use the WJCT app via Bluetooth: Connect your phone to your Alexa device via Bluetooth and stream your preferred station through the WJCT app.

    We apologize for the inconvenience. Our streams are fully operational, and this issue is limited to Amazon's Alexa Radio Skill platform. We are actively working with Amazon to get this resolved as quickly as possible and will provide updates here as we learn more.

    Thank you for your patience and your continued support of WJCT.

  • Investigating
    Investigating

    We are aware of an issue where asking Alexa to "play WJCT News" or "play WJCT News 89.9" incorrectly plays our secondary stream, Anthology 89.9 HD3, instead of the WJCT News 89.9 live stream. This affects Amazon Echo and other Alexa-enabled devices.

    We have reported the issue to Amazon and will update this page when it is resolved.