WJCT Public Media - WJCT Websites Are Currently Experiencing Technical Difficulties – Incident details

news.wjct.org experiencing degraded performance

This web page shows the status of WJCT Public Media services across all television channels, radio stations, websites, digital audio streaming and apps. Upcoming maintenance and any known issues will be published here.

To report an issue or outage that is not listed below, please contact WJCT Audience Services at audienceservices@wjct.org or 904-358-6360.

WJCT Websites Are Currently Experiencing Technical Difficulties

Resolved
Operational
Started over 1 year agoLasted about 1 month

Affected

Websites

Operational from 2:51 PM to 4:51 PM

jaxmusic.org

Operational from 2:51 PM to 4:51 PM

wjct.org

Operational from 2:51 PM to 4:51 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We've resolved the issues with the broken features on the website. All functionalities are restored. Our team is now refocusing efforts on improving site speed. Thank you for your continued patience.

  • Update
    Update

    Pantheon has implemented a fix and is closely monitoring the results. As of now, wjct.org is operating as it was prior to this most recent difficulty. Our team is diligently working to restore all website features. Your continued patience is greatly appreciated.

  • Update
    Update

    In an unrelated turn of events, we're also currently facing a major outage on our wjct.org and jaxmusic.org websites due to issues with our hosting service, Pantheon. Our sites are completely down at the moment. Pantheon is working urgently to resolve this and we deeply appreciate your patience during this downtime.

    Updates from Pantheon will be posted on their status page at https://status.pantheon.io/incidents/8c68qjhqrq72

  • Update
    Update

    During our recent maintenance to resolve website slowness, some features have become temporarily unavailable. We appreciate your patience as we work diligently to fix these issues.

  • Investigating
    Investigating

    Update We're still investigating the technical difficulties with wjct.org and jaxmusic.org. The previous fix attempt didn't resolve the underlying issue, and we're working diligently to identify the cause and implement a solution. Thank you for your patience.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Update
    Update

    We are currently working to fix the issue that caused a partial outage last week. During this time wjct.org and jaxmusic.org may go down completely. Thank you for your patience while we work to resolve this issue.

  • Investigating
    Investigating

    We are currently experiencing technical difficulties with wjct.org and jaxmusic.org. Our team is actively investigating the issue. We apologize for any inconvenience this may cause. Please note, wjctnews.org and jaxtoday.org are not affected and remain accessible. Thank you for your patience.

  • Monitoring
    Monitoring

    We're making significant headway in addressing the performance issues on wjct.org and jaxmusic.org by pinpointing and tackling a challenging plugin, and our work is ongoing to ensure optimal site functionality. We apologize for the inconvenience this may have caused and sincerely appreciate your patience during this process.