WJCT Public Media - Technical issue affecting wjct.org, jaxtoday.org and jaxmusic.org websites – Incident details

All systems operational

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To report an issue or outage that is not listed below, please contact WJCT Audience Services at audienceservices@wjct.org or 904-358-6360.

Technical issue affecting wjct.org, jaxtoday.org and jaxmusic.org websites

Resolved
Major outage
Started 5 days agoLasted about 2 hours

Affected

Websites

Major outage from 3:54 PM to 4:25 PM, Partial outage from 4:25 PM to 5:53 PM

wjct.org

Major outage from 3:54 PM to 4:25 PM, Partial outage from 4:25 PM to 5:53 PM

jaxmusic.org

Major outage from 3:54 PM to 4:25 PM, Partial outage from 4:25 PM to 5:53 PM

jaxtoday.org

Major outage from 3:54 PM to 4:25 PM, Partial outage from 4:25 PM to 5:53 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Thanks for your patience.

  • Identified
    UTC
    Identified

    Pantheon, our hosting provider, has informed us that they have identified the root cause of the issue and are actively applying a fix.

  • Investigating
    UTC
    Investigating

    We have been informed that users are currently getting a 503 error which is caused by an issue at our hosting provider. We are currently investigating this incident. Thank you for your patience.