WJCT Public Media - AT&T U-verse / DIRECTV STREAM technical difficulties – Incident details

All systems operational

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To report an issue or outage that is not listed below, please contact WJCT Audience Services at audienceservices@wjct.org or 904-358-6360.

AT&T U-verse / DIRECTV STREAM technical difficulties

Resolved
Operational
Started over 3 years agoLasted over 1 year

Affected

Television Channels

Operational from 6:15 PM to 2:46 PM

Jax PBS – Channel 7.1 (Comcast 8 & 440)

Operational from 6:15 PM to 2:46 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are aware that some AT&T / DIRECTV STREAM customers are currently unable to receive Jax PBS. This issue is related to DIRECTV's receiving equipment; the Jax PBS is available over broadcast and through all other providers. If you are experiencing issues, please contact AT&T customer service at directv.com/support/stream/, 1-833-809-4232 or @ATTHelp.

  • Investigating
    Investigating

    We have been made aware that AT&T / DIRECTV customers are currently not receiving the Jax PBS television signal. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.