All systems operational

This web page shows the status of WJCT Public Media services across all television channels, radio stations, websites, digital audio streaming and apps. Upcoming maintenance and any known issues will be published here.

To report an issue or outage that is not listed below, please contact WJCT Audience Services at audienceservices@wjct.org or 904-358-6360.

Websites
Operational
wjct.org
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

news.wjct.org

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

jaxpbs.org

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

jaxmusic.org

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

jaxtoday.org

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
adaptflorida.org
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

Apps & Skills

Operational
WJCT Public Media iOS App
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
WJCT Public Media Android App
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

WJCT News 89.9 Alexa Skill

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

WJCT Classical 24© Alexa Skill

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

WJCT Electro Lounge Radio Alexa Skill

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

WJCT Anthology Alexa Skill

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

WJCT Radio Reading Service Alexa Skill

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

Google Assistant Command - WJCT News 89.9

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

Digital Audio Streams

100.0% uptime
WJCT News 89.9
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

WJCT Classical 24© 89.9 HD2

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

WJCT The Independent 89.9 HD4

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

WJCT Anthology 89.9 HD3

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime
WJCT Radio Reading Service
100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

100 Festival Park Ave

100.0% uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2023100.0% uptime
Aug 2023100.0% uptime
Sep 2023100.0% uptime

Notice history

Aug 2023

No notices reported this month

Jul 2023

WJCT radio stations not playing correctly on Alexa
  • Monitoring
    Monitoring

    Amazon has implemented a fix, and we are currently monitoring the result. Thank you for your patience as we work with Amazon to correct this problem. If you continue to have issues with the Alexa Radio Skill, please let us know by reporting it at wjct.org/report.

  • Identified
    Identified

    Amazon has identified the issue causing users to be unable to play WJCT News 89.9 on their Alexa devices. It is a systemic issue involving their internal search algorithms malfunctioning within or around a location. Thank you for your patience as we work with Amazon to correct this problem. We will update this status once we receive more information.

  • Investigating
    Update

    We've received several reports that WJCT News 89.9 is not playing when commanded, "Alexa, play WJCT" or "Alexa, play WJCT News 89.9." We've replicated the problem and escalated the issue with Amazon. However, Amazon informed us that they cannot replicate nor correct the problem.

    If you are facing the same issue, please report it directly to Amazon.

    Go to wjct.org/reportalexa <- this link leads to the Review Activity History page on amazon.com.

    If not already signed in, use the same Amazon account associated with your Echo devices.

    Click the down arrow on the Activity History that displays when you asked Alexa to play WJCT.

    Screenshot of Review Activity History page

    Then, click the thumbs down icon and click Tell us what went wrong.
    Screenshot of Review Activity History page

    Screenshot of Tell us what went wrong page

    Choose "Did not perform the action(s) I expected" and enter something like "Was supposed to play WJCT News 89.9, but played another radio station," or whatever specifically occurred.

    Thank you for your assistance. The more reports Amazon receives, the more information they will have to resolve the issue.

  • Investigating
    Investigating

    We have received multiple reports that the Amazon Alexa skill for WJCT News 89.9 is again not activating when users say "Alexa, play WJCT" or Alexa, play WJCT News 89.9". We have escalated the issue with Amazon, and they are working to resolve the issue.

    We apologize for the inconvenience this has caused and appreciate your patience.

    To continue enjoying WJCT News 89.9 on your Alexa device, please use the following commands. To listen to:

    • WJCT News 89.9, use the following command "Alexa, play 89.9"
    • Classical 24 89.9 HD2, use the following command "Alexa, play Classical 24 radio"
    • Anthology 89.9 HD3, use the following command "Alexa, play Anthology radio"
    • The Independent 89.9 HD4, use the following command "Alexa, play The Independent radio"
  • Monitoring
    Monitoring

    We have been working with Amazon to resolve the issue with the WJCT Public Media Alexa skills, and we believe we have found a solution. We implemented a fix and are currently monitoring the result. It may take up to 72 hours to be complete.

    We apologize for the inconvenience this has caused and appreciate your patience.

    We have confirmed that the following actions are working correctly for the following stations:

    WJCT News 89.9:

    • Alexa, play WJCT News 89.9
    • Alexa, play WJCT
    • Alexa, play 89.9

    Classical 24© HD2:

    • Alexa, play Classical 24
    • Alexa, play 89.9 HD2

    Anthology 89.9 HD3

    • Alexa, play 89.9 HD3

    The Independent 89.9 HD4

    • Alexa, play 89.9 HD4

    WJCT Radio Reading Service

    • Alexa, play WJCT Radio Reading Service

    If you try one of these actions and do not get the expected results, first, try unplugging your Echo device for 10 seconds and restarting it. If that doesn't work, try clearing the cache on your Alexa app. If you have an Android, follow these instructions. Unfortunately, if you have an iPhone or iPad as your companion device for your Amazon Echo, you'll need to uninstall the Alexa app and reinstall it to clear the app cache.

  • Investigating
    Investigating

    We have received multiple reports that the Amazon Alexa skill for WJCT News 89.9 is still experiencing technical difficulties. We have escalated the issue with Amazon, and they are working to resolve the issue.

    We apologize for the inconvenience this has caused and appreciate your patience. To continue enjoying WJCT News 89.9 on your Alexa device, please use the following command: "Alexa, play 89.9."

  • Monitoring
    Monitoring

    Amazon has implemented a fix and we are currently monitoring the result. We have confirmed that "Alexa, play WJCT News 89.9" and "Alexa, play WJCT" are both working. However, if you experience any issues, please report them.

  • Investigating
    Investigating

    We are still working with Amazon to fix the issue that is causing some users to hear WJCT Classical 24 instead of WJCT News 89.9 when they ask "Alexa, play WJCT" on their Amazon Echo smart speakers.

    In the interim, please only use the command "Alexa, play WJCT News 89.9" to listen to WJCT News 89.9 on your Amazon Echo smart speakers.

    Thank you again for your patience and understanding. We will provide another update as soon as we know more.

  • Monitoring
    Monitoring

    Through working with Amazon we believe we have identified the issue that was causing some users to hear WJCT Classical 24 instead of WJCT News 89.9 when they ask "Alexa, play WJCT" on their Amazon Echo smart speakers.

    We have implemented a solution, but it may take up to 72 hours to propogate in the Amazon Alexa system.

    In the interim, if saying "Alexa, play WJCT" does not work, please try the command "Alexa, play WJCT News 89.9" or try "Alexa, play 89.9"

    Thank you again for your patience and understanding. We will provide another update once we have confirmed that the issue is resolved.

  • Identified
    Identified

    We have received several reports that some users are hearing WJCT Classical 24 instead of WJCT News 89.9 when they ask "Alexa, play WJCT" on their Amazon Echo smart speakers. We are still working Amazon to resolve the issue as soon as possible.

    If you have attempted using the command "Alexa, play WJCT News 89.9" and you are still receiving Classical 24, try "Alexa, play 89.9" If you are in the Jacksonville area, this should activate WJCT News 89.9.

    We appreciate your patience and understanding. We will provide an update once the issue is resolved.

  • Investigating
    Investigating

    We have received reports that the Amazon Alexa skill for WJCT News 89.9 is currently experiencing technical difficulties. We are actively working with Amazon to resolve the issue as soon as possible.

    In the meantime, we apologize for the inconvenience caused. To continue enjoying WJCT News 89.9 on your Alexa device, please use the following command:

    "Alexa, play WJCT News 89.9."

    We appreciate your patience and understanding. We will provide an update once the issue is resolved.

  • Resolved
    Resolved

    This incident has been resolved.

Jul 2023 to Sep 2023